Q: The refrigerated unit or cold storage room in my place of business does not work. What do I do?

Q: How powerful does the air conditioner need to be to supply enough cold air to the place I want to air condition?

Q: The central air conditioner does not work, what do I do?

Q: The thermo-pump does not work, what do I do?

Q: The oil furnace does not work, what do I do?

Q: My propane or natural gas furnace does not work, what do I do?

Q: There is ice accumulating on the system, what do I do?

Q: There seems to be a lot of condensation on the outdoor unit. Is this normal?

Q: Water is leaking out of the indoor central system. What do I do?

Q: The system does not seem to supply enough cool air. What do I do?

Q: The interior unit of the mono-split system is leaking inside, what do I do?


Q: The refrigerated unit or cold storage room in my place of business does not work. What do I do?

A: There are several things you can do to check the system yourself.

1. Take note of the current temperature and wait one hour. If the temperature did not decrease, continue with the following.
2. Make sure that the unit is on, and that the breaker in the electrical box is properly activated.
3. Make sure that the thermostat is set on a temperature cooler then the unit's current temperature.
4. Verify the condenser for accumulation of dust particles. The condenser may need to be cleaned.
5. Make sure to press only once on the reset button located on the control panel of compressor.
6. Make sure that the ventilation fans are functional.
7. Examine the evaporator for ice accumulation.
8. Verify the system and make sure it is not in defrosting mode.
9. If the system still does not function properly, contact your KLIMFAX technician as soon as possible and explain the results of the above mentioned verifications.


Q: How powerful does the air conditioner need to be to supply enough cold air to the place I want to air condition?

A: The power of an air conditioner is measured in BTU's. The following is a chart explaining how many BTU's are required for the room needed to be air conditioned. The amount of BTU's recommended varies depending on the structure of the room, items in the room that may cause heat, sunlight, and quantity of people in the room at the same time.

AREA TO BE COOLED (SQ.FT.) BTU'S RECOMMENDED
100 4 000 - 5 000
150 4 000 - 6 000
200 5 000 - 8 000
250 6 000 - 9 000
300 6 000 - 10 000
350 7 000 - 11 000
400 8 000 - 12 000
450 8 000 - 13 000
500 9 000 - 14 000
600 10 000 - 16 000
700 11 000 - 18 000
800 12 000 - 20 000
900 13 000 - 22 000
1000 14 000 - 24 000
1100 15 000 - 26 000
1200 16 000 - 28 000
1300 17 000 - 30 000
1400 18 000 - 32 000
1500 19 000 - 33 000
1600 20 000 - **
1700 21 000 - **
1800 22 000 - **
1900 23 000 - **
2000 24 000 - **


** Please consult with a KLIMFAX Technical Consultant to determine the maximum amount of BTU's needed.


Q: The central air conditioner does not work, what do I do?

A: There are several things you can do to check the system yourself.

1. Check and reset the breaker related to the central air conditioning system in the main electrical panel as well as the disconnect box often located near the furnace.
2. Make sure that the thermostat is positioned on "cool".
3. Lower the thermostat at least 3 degrees below room temperature.
4. Make sure that the system air filters are clean. If they are dirty, the filters may need to be changed.
5. Check the ventilation outlets to make sure that the air coming out feels cooler then the room temperature.
6. If the system is still not functional, contact your KLIMFAX technician for an appointment.


Q: The thermo-pump does not work, what do I do?

A: There are several things you can do to check the system yourself.

1. Check and reset the breaker related to the thermo-pump system in the main electrical panel as well as the disconnect box often located near the furnace.
2. Make sure that the thermostat is positioned on "heat".
3. Raise the thermostat at least 2 degrees above room temperature.
4. Make sure that the system air filters are clean. If they are dirty, the filters may need to be changed.
5. Check the ventilation outlets to make sure that the air coming out feels warmer then the room temperature.
6. If the system is still not functional, contact your KLIMFAX technician for an appointment.


Q: The oil furnace does not work, what do I do?

A: There are several things you can do to check the system yourself.

1. Check and reset the breaker related to the oil furnace system in the main electrical panel as well as the disconnect box often located near the furnace.
2. Make sure that the thermostat is positioned on "emergency heat" if this is an option on your thermostat.
3. Raise the thermostat at least 5 degrees above room temperature.
4. Make sure that the system air filters are clean. If they are dirty, the filters may need to be changed.
5. Check the oil level of the oil tank.
6. Make sure to press only once on the reset button of the oil burner.
7. Check the ventilation outlets to make sure that the air coming out feels warmer then the room temperature.
8. If the system is still not functional, contact your KLIMFAX technician for an appointment.


Q: My propane or natural gas furnace does not work, what do I do?

A: There are several things you can do to check the system yourself.

1. Check and reset the breaker related to the oil furnace system for 30 seconds in the main electrical panel as well as the disconnect box often located near the furnace.
2. Make sure that the thermostat is positioned on "emergency heat" if this is an option on your thermostat.
3. Raise the thermostat at least 5 degrees above room temperature.
4. Make sure that the system air filters are clean. If they are dirty, the filters may need to be changed.
5. Check the propane level of the reservoir.
6. Check the ventilation outlets to make sure that the air coming out feels warmer then the room temperature.
7. If the system is still not functional, contact your KLIMFAX technician for an appointment.


Q: There is ice accumulating on the system, what do I do?


A: There are several things you can do to check the system yourself.

1. Check your thermostat to make sure that it is not below 72 degrees F / 21 degrees C.
2. Make sure that the system air filters are clean. If they are dirty, the filters may need to be changed.
3. If the system is still developing ice, contact your KLIMFAX technician for an appointment.


Q: There seems to be a lot of condensation on the outdoor unit. Is this normal?

A: This is very normal especially when the outdoor humidity is elevated.


Q: Water is leaking out of the indoor central system. What do I do?

A: There are several things you can do to check the system yourself.

1. Check your thermostat to make sure that it is not below 72 degrees F / 21 degrees C.
2. Make sure that the system air filters are clean. If they are dirty, the filters may need to be changed.
3. If the system leaking, contact your KLIMFAX technician for an appointment.


Q: The system does not seem to supply enough cool air. What do I do?

A: There are several things you can do to check the system yourself.

1. Check the temperature of the air coming directly out of the vent. There air supply should feel obviously cooler then room temperature.
2. Make sure that the system air filters are clean. If they are dirty, the filters may need to be changed.
3. If the system does not produce any cooling, contact your KLIMFAX technician for an appointment.


Q: The interior unit of the mono-split system is leaking inside, what do I do?

A: There are several things you can do to check the system yourself.

1. Check the thermostat temperature to make sure that it is not below 21 C /72 F. 2. Make sure that the system air filters are clean.
3. The drain may be blocked. Check the interior units drain to make sure it flows properly.
4. If the system is still leaking inside, contact your KLIMFAX technician for an appointment.




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